Q&A

General Information
Q: What types of packaging products do you offer?

A: We offer a wide range of packaging products including cosmetic packaging, daily necessity packaging, and hospitality packaging solutions.
Q: How long has your company been in the packaging industry?

A: Our company has been in the packaging industry for over 20 years, providing quality products and services.
Q: What materials do you use for your packaging products?

A: We use a variety of materials such as glass, plastic, metal, and eco-friendly materials depending on the product type and customer requirements.

Customization and Design
Q: Can I customize the packaging to match my brand's identity?

A: Yes, we offer customization services to help match your packaging to your brand's identity, including color, design, and materials.
Q: Do you provide design services for packaging?

A: Yes, we have a team of designers who can work with you to create unique packaging designs that reflect your brand's personality.
Q: Can I add a logo or brand name to the packaging?

A: Absolutely, we offer engraving and printing services to add your logo or brand name to the packaging.
Production and Quality
Q: What is your production lead time?

A: The production lead time varies depending on the complexity of the order and the quantity required, but we will provide you with an estimated timeline upon receiving your order details.
Q: How do you ensure the quality of your packaging products?

A: We have strict quality control measures in place at every stage of production, and all our products undergo thorough testing before being shipped.
Q: Are your packaging products environmentally friendly?

A: We are committed to sustainability and offer eco-friendly packaging options. We use recycled materials and biodegradable materials where possible.
Ordering and Shipping
Q: What are the minimum order quantities (MOQ) for your products?

A: Our minimum order quantities vary by product and can be discussed with our sales team to meet your specific needs.Usually,it is 10.000 to 30.000pcs.

Q: Can you ship internationally?

A: Yes, we ship our products worldwide and can arrange for the most cost-effective and reliable shipping options for your location.
Q: Do you offer samples before bulk production?

A: Yes, we can provide samples for your review and approval before proceeding with bulk production.

After-Sales Service
Q: What is your return policy?

A: We stand behind the quality of our products. If you are not satisfied with your order, we offer a return policy in accordance with our terms and conditions.
Q: How can I get support after my purchase?

A: Our customer service team is available to assist you with any questions or concerns after your purchase.
Q: Can you provide technical support for the packaging?

A: Yes, we offer technical support to help with any issues related to the packaging, including assembly and usage.